Terms of Use

Last Updated: January 2025

1. Important Medical Disclaimer & Emergencies

Do not use this website, messaging, email, patient portal, or any online service from Cooke Consulting, LLC or Kevin Cooke, MD to seek help for medical emergencies.

If you are experiencing an emergency, call 911 or go to the nearest emergency room immediately.

2. Agreement to Terms

These Terms of Use (“Terms”) are a legal agreement between you and Cooke Consulting, LLC and Kevin Cooke, MD (“we,” “us,” or “our”), governing your access to:

  • KevinCookeMD.com, any affiliated websites, online portals, membership sections, downloads, telemedicine platforms

  • All educational content, lab interpretation tools, blog posts, messaging systems, appointment scheduling, online forms, and consulting services

By accessing or using the Services, creating an account, booking a consultation, or clicking “I Agree,” you are confirming that:

✔ You are at least 18 years old

✔ You understand and agree to these Terms and our Privacy Policy

✔ If you do not agree — you must immediately stop using the Services

3. Not Medical Advice (Except During Actual Telemedicine Visit)

Unless you are actively in a confirmed, scheduled medical appointment or telemedicine consultation with Dr. Cooke:

  • All website content is educational only — not medical advice

  • This includes blogs, videos, social media content, diet guides, lab interpretation content, newsletters, PDFs, workshops, or group sessions

  • It is not intended to diagnose, treat, or prevent any disease

  • You should not start, stop, or modify any medication or treatment based on website information — talk to your personal physician

4. Telemedicine & Remote Care Consent

If you schedule or participate in a telemedicine visit, you agree:

  • Telemedicine involves electronic communication of medical information, images, or video between you and Kevin Cooke, MD or other authorized clinicians

  • You must physically be located in a state where Dr. Cooke is licensed at the time of your visit

  • You understand possible risks: delays, technical failures, incomplete data, unauthorized access

  • You consent to telemedicine voluntarily and can withdraw consent at any time

  • You agree not to record any telemedicine session without expressed written consent

Telemedicine is not appropriate for emergencies.

5. Who May Use the Services

To use this website or book appointments:

✔ You must be 18+

✔ You agree to provide accurate information

✔ You agree not to use the Services for illegal or fraudulent activity

6. Intellectual Property Rights

Everything on this website — including all text, logos, articles, videos, trademarks, downloads, PDFs, programs, lab interpretation templates, messaging content, and website design — is owned by Cooke Consulting, LLC or its licensors.

You may not:

  • Copy, screenshot, repost, or distribute content without written permission

  • Publish courses, PDFs, medical forms, or lab tools from this site elsewhere

  • Use the name “Kevin Cooke, MD,” “Cooke Consulting, LLC,” or content to imply endorsement without permission

  • Sell or commercialize any of our intellectual property

7. User Accounts & Security

Some Services require creating an account. You agree to:

✔ Provide true and accurate information

✔ Keep your password confidential

✔ Notify us immediately of unauthorized access

✔ Understand that we may suspend or terminate your account if you violate these Terms

8. Fees, Payments, Memberships & Cancellations

  • Some services, including concierge membership, consulting, telemedicine, second-opinion reviews, and digital programs are paid offerings

  • Payment is required before services are provided

  • Memberships and subscriptions renew automatically unless canceled according to your agreement terms

  • All fees are non-refundable unless explicitly stated otherwise in a written service agreement

  • We do not guarantee insurance reimbursement for any service

  • You are responsible for verifying HSA/FSA eligibility and requesting superbills if desired

9. Prohibited Uses

You agree not to:

  • Use the website for illegal, harassing, defamatory, or fraudulent purposes

  • Attempt to hack, damage, or disrupt the website or patient platform

  • Record or share telemedicine sessions without permission

  • Use AI to replicate Dr. Cooke’s image, medical guidance, likeness, voice, or brand to provide medical advice to others

  • Use automated bots or scraping to collect site data

10. Third-Party Links & Outside Services

We may provide links to labs, pharmacies, supplements, equipment, affiliate resources, or educational websites. We are not responsible for the content, safety, legality, or privacy practices of third-party sites.

11. Privacy & HIPAA

Your privacy is important to us.

  • Medical information provided through telemedicine or clinical intake is protected under HIPAA and Florida medical confidentiality laws

  • Non-patient website activity (contact forms, newsletters, downloads) is covered under our Privacy Policy

  • You agree not to send highly sensitive or emergency medical information through unsecured forms, email, or social media

12. Disclaimer of Warranties

The Services are provided “as is” and “as available.”

We make no guarantee that:

  • The site will be error-free or uninterrupted

  • Information is always current or fully accurate

  • Any protocol, lab interpretation, supplement, workout, diet, or therapy will produce a specific result

Use this website at your own risk.

13. Limitation of Liability

To the fullest extent allowed by law:

  • We are not liable for any damages arising from use of the website, content, telemedicine interruptions, inaccuracies, delays, or decisions you make based on our content

  • If we are found liable despite this limitation, total liability will not exceed the greater of $100 or the total amount you paid to us in the past 12 months

14. Indemnification

You agree to indemnify and hold harmless Kevin Cooke, MD, Cooke Consulting, LLC, employees, and affiliatesfrom claims, damages, or legal actions arising from:

  • Your misuse of our Services

  • Your violation of these Terms

  • False information provided during telemedicine (including your location)

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Florida.

Any disputes shall be resolved exclusively in:

State Courts in Orlando (Orange County), Florida

or the U.S. District Court – Middle District of Florida, Orlando Division

16. Time Limit to File Claims

Any claim or legal action relating to these Terms must be filed within one (1) year, or it is permanently barred.

17. No Class Actions

You agree to bring claims only as an individual, not as part of a class or group lawsuit.

18. Changes to Terms

We may update these Terms occasionally. The latest version will always be posted here with an updated “Last Updated” date. Continued use of the Services means you accept any changes.

19. Contact Information

Cooke Consulting, LLC

Attn: Legal & Compliance

1040 Sadler Oaks Dr

Winter Garden, FL 34787

Email: kevin@KevinCookeMD.com